Average processing time for orders is around 7 business days, excluding holidays. This may be longer starting in October, since the volume of orders we get increases in the fall through to the new year.

We ship via USPS from New Hampshire, and you can typically expect delivery within 2-5 business days, depending on your location!

If your package is lost in transit or shows as delivered but you have not received it, please start by reaching out to USPS and following their process. Please also reach out through the Contact Us page.

While The Tortured Reader is not responsible for lost, stolen, or damaged packages, we do get insurance for all packages (except for stickers).

While The Tortured Reader isn't responsible for lost, stolen, or damaged items, we do have insurance for all purchases (except for stickers). Please reach out to us on the Contact Us page for next steps!

Yes! As long as your item hasn't been shipped, you can change your address. To do so, please reach out using the form on the Contact Us page. You will need your order number in your confirmation email, and we may require additional information to confirm the correct order.

Yes! We are an authorized seller of Popsockets, so every girp you purchase from us is a genuine Pop Grip.

To see what Kindle you have, navigate to the Kindle's Settings menu and then select Device Options > Device Info. The model and generation will be displayed there!

We accept returns and exchanges on unused items, excluding custom or personalized products, within five days of delivery. Customers are responsible for all shipping related to a return or an exchange.

Cancellations must be requested within 24 hours of your order, unless in extenuating circumstances.

To request a return, exchange, or cancellation, please use the form on the Contact Us page. We will respond within 1-2 business days!